Whatever happened to customer service?
in the old movie Miracle on 34th StreetMacy’s Santa sends customers to Gimbels’ rival store for products Macy’s doesn’t have. After an outcry from management, it then turns out that …
Does driving record affect a person’s ability to rent a car?
People who don’t often rent cars from rental car companies don’t always realize how their driving record will affect their ability to rent a car, or if it matters at …
Customer service requires effective communication
Imagine a romantic relationship without communication! How does one accomplish this feat? Impossible, you say? Relationships of all kinds require effective communication on multiple levels. This generalization extends to business …
How to get a lifetime ban from a car rental company
Well, I’ve been to a great deal of travel in my life, and I might have mentioned more hotel rooms than 95% of the population. In fact, I’ve been to …
The five simple rules of business etiquette
There has always been an unwritten code of socially acceptable rules and norms throughout the history of human civilization. There are some things you do and others you don’t; Some …
Direct Sales Team vs. Distributor – Which is Better for an International Market?
If you’re looking to expand your sales into new markets, there’s one big question you need to ask: Do I build a direct sales presence or use a distributor? Each …
Customer Service Tips – How to deal with angry customers
Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need …
3 benefits of appointing a customs broker
For many people, hiring a customs broker can mean an increased cost. However, if you outline the benefits of an agent’s services, you will know that this cost is nothing …
Customer service
Crystal City Framing is a successful small business in an area outside of Washington, D.C. in the United States. Paul and his assistant, Joe, have a loyal client base. Although …
How to take customer service to the next level
Customer service is a major aspect of the business. Without it, or if it is severely lacking, the business will end up with a bad reputation and a declining customer …